SHIPPING POLICY:
1. Shipping Locations and International Shipping: We provide shipping services across India, covering all 28 states and 8 Union Territories. However, we regret to inform you that we do not currently offer international shipping. We apologize for any inconvenience this may cause.
2. Trusted Delivery Partners: Our products are shipped in collaboration with two reliable delivery partners: Shree Tirupati Courier Services PVT. LTD. (http://www.shreetirupaticourier.net/) and DTDC Express LTD. (https://www.dtdc.in/index.asp). Shree Tirupati Courier operates through more than 1500 centers in over 21 states, while the remaining areas are covered by DTDC, utilizing a network of GPS-connected trucks. Orders received before 4 pm on working days (Monday to Saturday) and with confirmed payment will be processed on the same day. Orders received after 4 pm will be processed on the next working day.
3. Free Shipping: We are committed to covering the entire shipping cost to your designated location, as advertised on our product page.
4. Delivery Timeframes: Our standard delivery timeframe is 3-5 working days for all regions within India. Shipments are facilitated through the ground transit system using the aforementioned courier services. If you require expedited delivery, you can contact us via email at mavdrones@gmail.com or call us at +91 8240977034 before placing your order or within an hour after placing it. In such cases, we will arrange for air shipping, resulting in delivery within 1-3 working days.
5. Tracking Information: Following shipment, you will receive your tracking ID within 2 hours. For shipments through Shree Tirupati Courier, you can conveniently monitor real-time updates by visiting https://www.mavdrones.com/shipping-delivery-policy/ and entering your tracking ID. Alternatively, if we utilize DTDC Express, tracking information can be accessed at https://www.dtdc.in/tracking.asp.
6. Tracking ID Delivery: We offer multiple options for sharing your tracking ID, including email, WhatsApp, and Telegram.
7. Handling Delivery Issues:
• 7A. Delayed Shipments: In case of delays exceeding the stipulated 3-5 working days, you have the right to request a full refund, as outlined in our RETURNS, EXCHANGES, AND REFUNDS POLICY. Alternatively, we can collaborate with the shipping company to investigate the delay and expedite delivery or arrange shipment through an alternate courier partner.
• 7B. Damaged Items: To safeguard your interests, we strongly recommend recording an unboxing video and documenting the drone’s functionality. Should you receive a damaged item, we can assess the situation based on the video evidence and proceed with returns, exchanges, or refunds according to your preference.
8. Public Holidays and Unforeseen Events: Please note that delivery timelines may be impacted during public holidays and unexpected events beyond our control (such as natural disasters, strikes, or transportation disruptions). We appreciate your understanding during such circumstances.+91 8240977034
