1. We ship our products all over India within 3-5 working days. This includes all 28 states and 8 Union Territories. We do not offer international shipping at this time. We apologize for any inconvenience caused.
2. We ship our products through our delivery partner Shree Tirupati Courier Services PVT. LTD . (http://www.shreetirupaticourier.net/ ) and DTDC Express LTD. (https://www.dtdc.in/index.asp). Shree Tirupati Courier has over 1500 centers in more than 21 states rest are covered by DTDC and its jargon of GPS-connected trucks.
Once we receive an order before 4 pm and we have received the payment at our bank we can process the order the very same day (if it’s a working day i.e. Monday to Saturday). If however, we receive it after 4 pm then we process the order the next working day.
3. As promised on our product page we will bear the entire charges of shipping to your location.
4. It takes around 3-5 working days to deliver the products anywhere in the country. They ship it via the above-mentioned couriers in the surface transit system. However, if you want a quicker delivery you can raise a request by getting in touch with us before placing the order(or within one hour of placing the order) through mail support@www.mavdrones.com or call us at +91 9330328517 We will arrange Air shipping in that case. You will receive the product within 1-3 working days in that case.
5. After shipping we will give you the tracking id within 2 hours of shipping. In case we ship through Shree Tirupati Courier then you can visit http://www.shreetirupaticourier.net/Frm_DocTrack.aspx?docno=%number% This page of them and put your tracking id and can get real-time updates through this tracking platform. However, if we ship through DTDC Express then you need to visit https://www.dtdc.in/tracking.asp for tracking shipping updates.
6. We have several options for sending you the tracking id i.e. we can send it in the mail, WhatsApp, or telegram.
7. If you have any problems with the delivery like:
7A. Delayed shipment: If the shipment is delayed by any chance of any more than 3-5 working days then you have the right to demand a full refund which will be processed as per our refund policy which you can see at our RETURNS< EXCHANGES AND REFUNDS POLICY or if you are willing to cooperate with us then we can enquire with the shipping company and try and find out why the delay is happening. In the latter case, we can either work with the shipping company and try and deliver the transiting item as soon as possible or we can ship a new product to your location through a different courier partner.
7B. Receiving a broken item: We strongly suggest you should make an unboxing video of the product and also keep recording till you successfully fly the drone. Therefore, if you receive a broken item we can identify it from the video and can process a RETURN, EXCHANGE, or Refund as per your wish.
8. Public Holidays and Force Majeure:
Please note that the delivery timeframe may be affected during public holidays and unforeseen circumstances beyond our control (Such as natural disasters, strikes, or transportation disruptions). We appreciate your understanding in such situations.
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